Purchase Cancellation

Devolution Policy (Claims, Credit) Terms and Conditions.    https://www.esfarms.com/images/credit-policy.png

We guarantee the quality of our products and will replace or refund any that may be found to be defective as long as the following procedures are followed:

Pre-Alert Notification Clients must send credit alerts through e-mail or by fax. We must receive this alert in a maximum term of 2 days after arrival date.
Minimum required information is:

  • Clients Name

https://www.esfarms.com/images/li.pngInvoice# and AWB# / BL#

https://www.esfarms.com/images/li.pngClaim Reasons (fumigation, quality issues, farm errors, other reasons)

https://www.esfarms.com/images/li.pngProduct claimed

https://www.esfarms.com/images/li.pngQuantity claimed

In the case of a fumigation (Applicable for Fresh Cut Flowers)

We must receive the alert within a maximum term of 48 hours after the flight.

https://www.esfarms.com/images/li.pngIn case of a fumigation, we must receive The Emergency Action Notification, copy of the Airway Bill, Fumigation Invoices with all the proper signatures and seals of the U.S Department of Agriculture The emergency Action Notifications alone is not sufficient evidence and reimbursement will not be done with only this notification.

https://www.esfarms.com/images/final-claim.png

 

FINAL CLAIM

Clients must send all the documentation that properly supports the credit through e-mail or by fax. We must receive documentations within a maximum term of 7 days after arrival date. Minimum required information is:

  • Pictures that clearly show the problem (Obligatorily, unless it is a fumigation)
  • Pictures must show the extent of the damage (wide angle) and the specific damage (close-up).
  • Quantity and value claimed.
  • Invoices
  • Fumigation costs (applicable for Fresh Cut Flowers)
  • USDA/PPQ Fumigation/Destruction Documents including official seals

Devolution Policy (Claims, Credit) Terms and Conditions.    https://www.esfarms.com/images/credit-policy.png

We guarantee the quality of our products and will replace or refund any that may be found to be defective as long as the following procedures are followed:

Pre-Alert Notification Clients must send credit alerts through e-mail or by fax. We must receive this alert in a maximum term of 2 days after arrival date.
Minimum required information is:

  • Clients Name

https://www.esfarms.com/images/li.pngInvoice# and AWB# / BL#

https://www.esfarms.com/images/li.pngClaim Reasons (fumigation, quality issues, farm errors, other reasons)

https://www.esfarms.com/images/li.pngProduct claimed

https://www.esfarms.com/images/li.pngQuantity claimed

In the case of a fumigation (Applicable for Fresh Cut Flowers)

We must receive the alert within a maximum term of 48 hours after the flight.

https://www.esfarms.com/images/li.pngIn case of a fumigation, we must receive The Emergency Action Notification, copy of the Airway Bill, Fumigation Invoices with all the proper signatures and seals of the U.S Department of Agriculture The emergency Action Notifications alone is not sufficient evidence and reimbursement will not be done with only this notification.

https://www.esfarms.com/images/final-claim.png

 

FINAL CLAIM

Clients must send all the documentation that properly supports the credit through e-mail or by fax. We must receive documentations within a maximum term of 7 days after arrival date. Minimum required information is:

  • Pictures that clearly show the problem (Obligatorily, unless it is a fumigation)
  • Pictures must show the extent of the damage (wide angle) and the specific damage (close-up).
  • Quantity and value claimed.
  • Invoices
  • Fumigation costs (applicable for Fresh Cut Flowers)
  • USDA/PPQ Fumigation/Destruction Documents including official seals

4.- Custumer claims service:

If you have any eventuality you can write or  call to: Stephanie

Phone Number: 786-206-0146

E-mail address: steph@flower-one.us